Career Opportunities: Join The CW Community

The College of Westchester, an Associate degree- and Baccalaureate degree-granting college, is seeking a full-time Academic Advisor, to work in our Student Services department.  The Academic Advisor will provide academic advising for all students and monitor student academic progress. Primary hours of work will be during the day; however, alternative evening and Saturdays hours will be required as well.

QUALIFICATIONS:

• Bachelor’s degree required; Master’s degree preferred
• Must be fluent in Spanish
• Demonstrate highest commitment to student’s academic and career success
• Ability to make immediate, powerful connections with students
• Ability to work and collaborate with a diverse population of students
• Excellent communication and relationship-building skills
• Detail oriented and strong organizational skills
• Ability to work in a team environment
• Knowledge of Microsoft Office applications
• Proficiency in evaluating students’ accessibility requirements and suggesting appropriate accommodations to support their academic success

DUTIES AND RESPONSIBILITIES:

• Be accountable for students’ success and persistence throughout their program of study
• Meet or exceed persistence and graduation rate goals for assigned cohort of students
• Immediately develop strong connections built on warmth, enthusiasm and concern for the student
• Provide ongoing, systematic engagement with students via meetings, calls, texting and email
• Meet in person with all new students for course registration and utilize CW’s “scheduling for success”
• Regularly meet with all students to review academic progress. Identify, discuss and remedy any current or future potential challenges
• Coordinate any additional support services students may require such as the learning center, counseling and any other special accommodations necessary.
• Participate in Orientation and Early Registration events
• Perform other duties as assigned

Annual Salary: $65,000

Benefits Offered for Full-time employees include: 401(k) retirement plan, 401(k) matching, Medical, Dental & Vision insurance, Life Insurance, Flexible Spending Account, Employee assistance program, Employee Tuition Waiver, Paid time off (Holiday/Vacation/Sick), and Referral Program.

Please send cover letter, resume and salary requirements to dsmith@cw.edu. No phone calls please. Only those candidates selected for an interview will be contacted.

The College of Westchester, an Associate degree- and Baccalaureate degree-granting college, is seeking a full-time CRM Specialist/Data Analyst, to work in our Admissions department. The CRM Specialist/Data Analyst manages all admissions data and systems and will act as the expert on CRM systems designed for higher education, with a focus on optimizing the admissions processes and creating effective user/student experiences. This position is responsible for managing data flow/reporting/security, administering/integrating systems, and maintaining tools and applications related to admissions, document management, and communication workflows. The CRM Specialist/Data Analyst will work closely with the Enrollment Management and IT teams, campus stakeholders, and cross-functional teams to support the college’s strategic enrollment objectives and contribute to strategic projects.

QUALIFICATIONS:

• Bachelor’s degree in Business, Management Information Systems, Data Analytics or a related field.
• A minimum of 3 years of experience in CRM administration and analysis is required.
• Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, HubSpot, Element 451, Verity).
• A strong analytical ability to interpret intricate data and experience using data analysis tools such as Excel, SQL, and BI tools.
• Excellent communication, interpersonal, and customer service skills, with the ability to work collaboratively across departments.
• Exceptional project management skills, with the capacity to prioritize tasks and manage multiple projects simultaneously with an emphasis on cross-functional projects.
• Ability to work independently and as part of a team.
• Familiarity with the higher education sector and market is advantageous.
• Must be able to work some evening and Saturday hours.
• Energetic, proactive, and able to think on your feet while maintaining a positive attitude.
• Adaptability and capacity to thrive in a dynamic and rapid-paced setting.

PREFERRED QUALIFICATIONS:

• Experience in higher education admissions or a related field.
• Project Management certification or experience.
• Familiarity with SQL, database management, and reporting tools.
• Possess robust technology skills, including proficiency in Windows, Microsoft Office Suite, Google Suite, web-based platforms, and UI/UX design.

DUTIES AND RESPONSIBILITIES:

Admission Systems Coordination

• Oversee the daily operations of the admissions systems, ensuring data integrity, security and system functionality while acting as the primary internal liaison.
• Develop and maintain documentation for system processes and procedures.
• Provide training and support to staff on systems use and best practices.
• Ensure that the college follows all federal and state laws regarding enrollment and recruitment processes and communication.

CRM Administration

• Manage, maintain, and optimize the CRM system to enhance the admissions process and improve user/student experience and conversion rates.
• Collaborate with the internal teams to implement targeted recruitment campaigns based on CRM data.
• Ensure data integrity, security, and compliance with relevant regulations.
• Develop and execute processes for the entry of inquiry data from disparate sources with a keen eye towards automation.
• Manage user accounts, permissions, and access controls.
• Provide training and support to staff on system use and best practices.

Data Analysis and Reporting

• Analyze data to identify trends, insights, and opportunities for improvement.
• Develop and maintain dashboards and reports to support business decision-making related to enrollment strategy and goals.
• Provide actionable recommendations based on data analysis.
• Work in unison with the technology team to develop stringent testing protocols and data validation methods.

Process Optimization

• Collaborate with cross-functional teams to streamline and optimize CRM-related processes.
• Implement best practices for data management and prospect engagement.
• Lead initiatives to improve CRM system functionality and user experience.

Project Management

• Lead and coordinate projects related to admissions systems and CRM initiatives, encompassing all phases from planning through implementation.
• Develop project plans, timelines, and deliverables, ensuring projects stay on track and within scope.
• Communicate project progress and updates to stakeholders regularly ensuring alignment with institutional goals.
• Identify and mitigate project risks, ensuring successful project completion.

General

• Continuously examine and evaluate all operations and programs to find efficiencies and savings for The College.
• Help maintain the integrity and security of admissions, marketing and financial aid data.
• Ensure qualitative and quantitative objectives are achieved throughout the admissions process.
• Understand, maintain, adhere to, and comply with all applicable corporate, state, federal and accreditation policies for admissions.

Professional Development

• Attend conferences, workshops, and meetings, as requested, to stay updated on enrollment services and CRM system best practices.
• Participate in staff development activities and committees as needed.
• Uphold and model the CW Way philosophy in all interactions.
• Maintain the highest standards of quality and compliance in all aspects of operations.
• Collaborative team member with a commitment to open cross departmental cooperation and communication; a commitment to the College’s mission and vision, a sense of service to the College’s diverse student population and all internal and external constituencies.

Annual Salary Range:  $64,500 – $75,000

Benefits Offered for Full-time employees include: 401(k) retirement plan, 401(k) matching, Medical, Dental & Vision insurance, Life Insurance, Flexible Spending Account, Employee assistance program, Employee Tuition Waiver, Paid time off (Holiday/Vacation/Sick), and Referral Program.

Please send a cover letter, resume and salary requirements to Admissionscandidates@cw.edu.  No phone calls please. Only those candidates selected for an interview will be contacted.

The College Admissions Recruiter assists qualified prospective students through the admissions process in an efficient, professional and supportive manner using best practices in recruiting and compliance. All recruiters set campus visitation appointments, conduct in-depth interviews and tours of the campus, and provide accurate information regarding programs and services in order to assist potential students in identifying the CW program that will best meet their needs. Ultimately, the College Admissions Recruiter will assist the College in reaching its qualitative and quantitative enrollment objectives. The hours include evenings and Saturdays. Bilingual Spanish a plus.

Responsibilities include:

• Make outbound calls to prospective students who have expressed an interest in the College in order to schedule campus visitation appointments.
• Meet with potential students to accurately explain program offerings; discuss and advise suitable programs in accordance with the student’s interests, qualifications, and career goals.
• Provide excellent customer service through professional, consistent and effective outreach and engagement.
• Represent the College both on and off campus to prospective students, parents and other individuals or organizations involved in the college selection process.
• Attend all admissions department meetings and training sessions.
• Accurately account for all prospective student inquiries and applicants and required admissions activity associated with these prospects.
• Complete daily activity reports.
• Ensure that all enrollment paperwork is completed accurately and in a timely manner.
• Keep all required reports current and accurate, including information stored in a student information data-based system.
• Adhere to a strict code of ethics and comply with all The College of Westchester policies and procedures, State and Federal laws and accrediting body regulations.
• Network and build strong relationships to generate personally developed referrals.
• Work collaboratively with other departments to ensure student success and satisfaction.
• Assist in the planning and implementation of on-campus events and programs for groups and individuals.
• Other duties as assigned.

Requirements:

• Minimum of a Bachelor’s degree required.
• Passionate about helping others achieve their educational and career goals.
• 3-5 years of successful experience in recruitment, sales, customer service, marketing, public relations or other related field preferred.
• Excellent customer service skills; to include the ability to effectively follow up and follow through.
• Experience with CampusVue, Velocify or similar SIS/CRM systems a plus.
• Ability to work well with and mentor others.
• Effective oral and written communication skills.
• Effective computer skills as well as familiarity with the professional use of social media.
• Demonstrated ability to work effectively both independently as well as part of a team.
• Must be able to work evening and Saturdays.
• Bilingual – English/Spanish a plus.

Annual Salary Range:  $64,350 – $73,000

Benefits Offered for Full-time employees include: 401(k) retirement plan, 401(k) matching, Medical, Dental & Vision insurance, Life Insurance, Flexible Spending Account, Employee assistance program, Employee Tuition Waiver, Paid time off (Holiday/Vacation/Sick), and Referral Program.

Please send cover letter, resume and salary requirements to Admissionscandidates@cw.edu.  No phone calls please. Only those candidates selected for an interview will be contacted.

The College of Westchester, an Associate degree- and Baccalaureate degree-granting college, is seeking a full-time Campus Recruiter/Presenter, to work in our Admissions department. The Campus Recruiter/Presenter is responsible for developing and maintaining relationships with external schools and organizations for the purpose of generating interest from prospective students. The Campus Recruiter/Presenter will help The College achieve its strategic enrollment goals by conducting informational presentations, workshops and one-on-one meetings with individuals, teachers and administrators.

QUALIFICATIONS:

• Bachelor’s Degree required. Master’s degree preferred.
• At least five years of experience in consultative sales, recruitment, account management or higher education experience in either admissions, career services or equivalent combination of experience.
• Excellent public speaking, presentation, interviewing and customer service skills with an ability to develop relationships with key administrators and staff within schools, corporations and community organizations.
• Ability to effectively establish rapport, understand the organization’s needs, present information and respond to questions from key administrators and staff that assist the organization with their professional development programs.
• Excellent time management, communication, organization skills and ability to develop and monitor processes that lead to successful goal attainment. Ability to work independently and have self-directed and self-motivated personality type.
• Must be able to attend events or functions as required during the calendar year. Some of these activities occur in the evenings and on Saturdays.
• Must have a valid driver’s license and access to a vehicle.
• Bilingual – English/Spanish is preferred.

DUTIES AND RESPONSIBILITIES:

• Establish, build and maintain relationships with high schools, community colleges, employers and community organizations in the College’s recruitment area. This area encompasses but is not limited to Westchester, Putnam, Rockland, Bronx and Fairfield counties.
• Contact and visit high schools and community colleges for the purpose of scheduling and conducting presentations with students to generate prospect inquiry information. Meet with school counselors, teachers and others to expand recruitment opportunities.
• Research and identify area employers and community-based organizations to pursue partnership agreements leading to recruitment of employees or members to increased enrollment. Pursue opportunities to speak directly with employees seeking higher education.
• Represent the College at external functions and events to expand CW brand awareness and directly recruit students at application days, career & college fairs, community fairs, etc.
• Maintain activity itinerary and calendar, contact information database and submit activity reports with inquiry generation counts and other relevant information.
• Support and participate in admissions events such as open houses and scholarship days.
• Submit all completed reports in a timely manner including visit reports in the week prior to visits and presentation reports by the end of the day that the visit is completed.
• Perform other duties as assigned.

Annual Salary Range: $64,350 – $73,000

Benefits Offered for Full-time employees include: 401(k) retirement plan, 401(k) matching, Medical, Dental & Vision insurance, Life Insurance, Flexible Spending Account, Employee assistance program, Employee Tuition Waiver, Paid time off (Holiday/Vacation/Sick), and Referral Program.
Please send cover letter, resume and salary requirements to Admissionscandidates@cw.edu. No phone calls please. Only those candidates selected for an interview will be contacted.

The College of Westchester, an Associate degree- and Baccalaureate degree-granting college, is seeking a part-time Student Financial Services Administrative Assistant.

QUALIFICATIONS:

• Minimum two year degree.
• Title IV and NYS financial aid experience preferred
• Excellent customer service skills/work courteously and professionally with students and families.
• Ability to set priorities, meet deadlines and handle multiple tasks along with the energy to work in a fast-paced environment with frequent interruptions.
• Ability to work independently as well as part of a team.
• Ability to exercise flexibility, initiative, good judgment and discretion.
• Problem solving abilities and special attention to details

Hourly Range for part-time position:  $16.83 – $18.27 per hour

NYS Sick Time Accrual is offered to part-time employees.

 DUTIES AND RESPONSIBILITIES:

• Front line student customer service position performing general administrative assistant and clerical work; schedule appointments for Student Financial Services (SFS) staff; monitor, order, distribute and maintain SFS office supplies; receive, sort and send SFS mail, emails and texts.
• Assist Associate Director of Student Financial Assistance with various financial aid processing projects
• Assist in preparing student financial aid files
• Prepare/maintain monthly SFS Staff work schedule and distribute to staff
• Monitor work flow of the front office and assist students
• Perform a variety of work in student assistance as relates to the financial aid process, such as helping students navigate financial aid paperwork; be able to identify missing documents for students when a student inquires on their financial aid status.  In addition assist with the Student Services office in Academic matters that pertain to students and their financial aid
• Organize and maintain the student filing system for both active and inactive students
• Scan documents into the student information system
• Other duties as assigned

Please send cover letter, resume, and desired hourly rate to dpepitone@cw.edu. Only those candidates selected for an interview will be contacted.  No phone calls please.

The College of Westchester, an Associate degree- and Baccalaureate degree-granting college, is seeking a full-time Practicum Coordinator, Allied Health to work in our Career Services department. The Practicum Coordinator, Allied Health is primary responsible for coordinating and overseeing the interactions between health professions students and their internships and clinical practicum sites. The coordinator will teach practicum courses during both day and evening session and aim to achieve a high certification rate. Additionally, the coordinator is tasked with maintaining high in-field graduate employment rates with regional employers offering competitive salaries.

QUALIFICATIONS:

• Bachelor’s degree required
• 1-3 years’ experience in Health Professions
• Strong verbal and written communications to interact with students, faculty, and external partners
• Proficiency in Microsoft Suite

DUTIES AND RESPONSIBILITIES:

• Ensure compliance with accreditation and/or professional certification standards demonstrating students’ competency.
• Assist with students’ transition from classwork to practicum to placement at one of CW’s clinical affiliations.
• Maintain office hours that reflect availability for all students you are scheduled to teach and supervise.
• Monitor student attendance on sites and at clinical facilities.
• Ensure that students complete all required assignments and submit evaluation forms.
• Assign course grades for all students enrolled in the MSC301, 301A, and 301B practicum class.
• Oversee and support the activities of the Allied Health Club, facilitating engagement and networking opportunities for students in the program.
• Ensure that students participate in certification prep activities including test prep review materials, taking all practice exams provided, receiving necessary tutoring in areas deemed deficient through the practice exams.
• Submit a weekly practicum tracker reflecting students’ practicum and internship progress.
• Continue to build CW’s practicum affiliations and meet with site supervisors to ensure students are meeting clinical and professional competencies.
• Maintain absolute and total confidentiality of personal information shared by companies, students, graduates, and alumni.
• Collaborative team member with a commitment to open cross departmental cooperation and communication; a commitment to the College’s mission and vision, a sense of service to the College’s diverse student population and all internal and external constituencies.

Annual Salary for this full-time position: $ 45,000

Benefits Offered for Full-time employees include a 401(k) retirement plan, 401(k) matching, Medical, Dental & Vision insurance, Life Insurance, Flexible Spending Account, Employee assistance program,  Employee Tuition Waiver, Paid time off (Holiday/Vacation/Sick), and Referral Program.

Please send a cover letter, resume, and desired hourly rate to Jsondey@cw.edu. Only those candidates selected for an interview will be contacted.  No phone calls please.